All Dirtsack products have a 3 year warranty; We stand tall behind the renowned quality and craftsmanship we’re known for. Being riders we also appreciate the unpredictability of terrain and conditions on rides and the toll they take on man machinery and equipment.If a Dirtsack reaches you with a defect in materials or workmanship we will repair or replace the bag, at our discretion.We do not cover Damages resulting from misuse,abuse,negligence and normal wear and tear in the course of use. Cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics) we look at with scorn ;)…a little grease or engine oil never bothered a biker! Any damage to contents of a bag or loss of the same,loss of time,or similar expenses is not covered. All material used on your Dirtsack,be it fabric,webbing,plastic components etc,will deteriorate with age and prolonged use.Any damage resulting from the same is not covered under warranty.Not sure if you fit the bill?Have the bag inspected by the dealer you bought it from or send us a couple of pictures.
Warranty Policy Details
If your bag qualifies for repair / replacement under warranty,all you need to do is to get it to us - postage paid.Once the product is received along with a proof of purchase,we will evaluate the claim asap.If the claim meets our guidelines,we will replace or repair your product at our discretion.In case a product is out of stock or production,we may recommend a similar product as replacement.When sending your bag to us for a warranty claim we recommend using a reputed courier service that provides a secure tracking number and door delivery.Once your bag is safely in our hands the warranty process will begin.We have a formidable reputation of providing stellar service…Deliveries at unearthly hours - for that ride ‘that just came up!’
Crazy last minute mods because the girlfriend insisted on a ‘larger bag’, Replacement of a 12 feet long anchor belt on the longranger…because someone ‘accidentally’ wrapped it around the hot pipe...
We’re fair guys..if you’ve treated the bag right, packed it sensibly, installed it right there’s little chance of stuff going wrong… but if we’ve screwed up – with a rare but possible faulty manufacturing or material - we’ll move mountains to right your wrong.
Thanks very much for choosing to ride with a Dirtsack.You had options, we’re aware; some way cheaper! So we’re thrilled to be your choice.Likewise we believe you have a right to be thrilled with your purchase.If for any reason you are not happy with the quality of the product you have purchased – either on account of material or workmanship,you can return the product,unused and in its original packing,with a proof of purchase,within 10 days of purchase to the dealer you purchased the product from,for a full refund.No questions asked! All we insist on is that the product should not have been used at all.The dealer shall have sole discretion to decide on the same.In case of online purchase directly from Dirtsack,please do get in touch with us before sending your product over.We recommend using a reputed courier service that provides a secure tracking number and door delivery.Once your bag is safely in our hands and we’re convinced the product has not been used, the refund process will be initiated.
If due to unavoidable circumstances the order is not shipped the order shall be cancelled and refunded.We shall credit the amt paid on original purchase to the same account used while making the purchase.